ServiceNow and Identity Governance

The integration of One Identity Manager, a leading Identity Governance and Administration (IGA) solution, with ServiceNow, the leading IT Service Management (ITSM) platform, delivers a unified approach to identity governance, access management, and IT service workflows. Together, the solutions provide centralized controls and end‑to‑end visibility to help organizations meet stringent security, audit, and compliance requirements for access to critical applications and infrastructure.

IGA and ITSM share a common objective: improving operational efficiency through automation. The One Identity Manager ServiceNow Connector enables automated provisioning and deprovisioning of ServiceNow accounts, roles, and groups, while centrally managing user access throughout the identity lifecycle. The ITSM integration extends identity governance to disconnected and manually provisioned applications by automatically creating and tracking ServiceNow tickets, ensuring closed‑loop fulfillment and auditability.

The One Identity ServiceNow integration is delivered through three primary approaches: